SHIPPING & RETURN

SHIPPING POLICY

At MAISON DE HOE, we ensure that every order is handled with utmost care and precision, offering shipping both domestically and internationally.

DELIVERY TIMES

  • Domestic: 3-5 business days
  • International: 7-14 business days

Delivery times are estimates and may vary due to external factors outside of MAISON DE HOE's control.

ONLINE RETURN POLICY 

Our goal at MAISON DE HOE is your complete satisfaction. If for any reason you are not fully satisfied with your purchase, we are here to facilitate a smooth return process.

RETURN TIMEFRAME

  • Non-damaged goods: Must be initiated within 14 days of the delivery date.

CONDITIONS FOR RETURNS

To ensure a smooth return process, the following conditions must be met:

  • The product has not been used, worn, washed, modified, or damaged.
  • The identification tag and labels are still attached.
  • The product is returned in its original packaging.

NON-RETURNABLE ITEMS 

  • Products unsealed after delivery, unsuitable for return due to health or hygiene reasons (e.g., underwear or bathing suits).
  • Items marked as “Final Sale”.
  • Custom-made or personalized items.

INITIATING A RETURN

To initiate a return, please contact our customer care team directly through  CONTACT. Our team will guide you through the steps to return the product and ensure your return is handled promptly.

RETURN PROCESS

  • After contacting our team, you will be provided with instructions for returning your item. Please follow these instructions carefully to avoid any issues.
  • Upon receiving your return, we will inspect the item and process your refund if the return criteria are met. This process typically takes 5-7 business days but may vary during peak periods.
  • If the return does not meet our policy criteria, we will notify you, and the item will be returned to you without a refund.

REFUND PROCESSING

  • Refunds are processed to the original method of payment and typically appear within 3-7 business days, depending on your bank's processing times. Original shipping charges are not refundable, except as required by law.

We are committed to making your experience with MAISON DE HOE enjoyable and hassle-free. For any questions or further assistance, please do not hesitate to contact our customer care team.